FAQ – Mulen

What types of clothing does The Mulen offer?

The Mulen offers a diverse range of fashion-forward clothing for all genders, including tops, bottoms, dresses, outerwear, and accessories. Our collection is regularly updated to reflect the latest trends and styles.

How do I know which size to order?

To assist you in finding the perfect fit, we provide a detailed size guide on our website. This guide includes measurements and fitting tips for each product category. We recommend measuring yourself and comparing these measurements to our size chart for the best fit.

Can I modify or cancel my order after it's been placed?

Orders can be modified or cancelled within a short window after placement. Please contact our customer service team at [email protected] as soon as possible. We’ll do our best to accommodate your request, but once the order is processed for shipping, it cannot be altered.

How does The Mulen ensure the security of my online transactions?

At The Mulen, we prioritize the security of your online transactions. Our website uses advanced encryption and secure payment gateways to protect your personal and payment information. We continuously update our systems to adhere to the latest security standards, ensuring a safe and secure shopping experience for all our customers. Please note that while we take every measure to safeguard your data, it’s also important for customers to protect their account information and passwords.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to monitor the delivery status of your order.

What is The Mulen's return policy?

We offer a 30-day return policy for items in their original condition (unworn, with tags attached). If you’re not satisfied with your purchase, please contact us at [email protected] for a return authorization and instructions.

Does The Mulen offer international shipping?

Yes, The Mulen ships internationally. Shipping costs and delivery times vary depending on the destination. Please visit our shipping information page for more details.

How do I care for my The Mulen clothing?

Each item comes with specific care instructions. Generally, we recommend washing in cold water with similar colours and air drying. For detailed care guidelines, please refer to the care label on each garment.

What types of accessories does The Mulen offer?

The Mulen offers a captivating array of accessories, including rings, necklaces, and bracelets.Our collection features a variety of styles and materials to complement your unique taste and fashion preferences.

How can I care for and maintain the quality of my non-precious metal accessories?

Proper care ensures your non-precious metal accessories remain in good condition. We recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. To clean your accessories, simply wipe them gently with a soft, dry cloth. Storing them in a cool, dry place when not in use helps prevent tarnishing and ensures their longevity.